Improving the Feedback Ecosystem
SalesForce facilitates the automation of communications with clients, customer involvement in promotions, and gaming mechanics. Teamwork is critical to automating and empowering call center operators and to the following indicators: retention rate, reactivation rate, the share of SF activities, and the number of active players in campaigns.
The team develops, configures, and adapts the CRM SalesForce system for
- The Service Cloud – customer service and support
- The Marketing Cloud – marketing automation, retention-related tasks, and analytics