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VIP Client Services

VIP Client Services
team

Support
24/7
Communication channels
8
Languages
7
Divisions
4
People
240
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They Know True Meaning of VIP Service

The Customer Success team has customer satisfaction and brand loyalty at the heart of their work. Our most client-oriented team is committed to going the extra mile for our customers: from facilitating instant payments to fulling, from a client’s specific requests to bonus crediting, from finding individual promotional events to consultations on company’s rules. The team is here to support and engage with any feedback our customers may send in.

Customer Success develops and implements unique service solutions: from loyalty programs to helping customers celebrate special occasions like birthdays and national holidays. The team also organizes VIP events and coordinates all aspects of customer support.

The team’s projects are:

  • Development of an exclusive VIP loyalty program
  • Launch of a unique concierge service
  • Activation of the project “Your mate”: VIP support, where a personal manager acts as a friend of the client
  • Appointing VIP managers in regions
  • Scaling up of “Courier Delivery” service throughout Ukraine