PMI is a service company, engaged in the development and implementation of the expansion strategy for Parimatch brand in the markets of Africa, Asia, Latin America. The company provides tech, marketing and communications services for partners in the betting and gambling industry.
Innovations, new technologies and the desire to provide the best gaming experience for the customers is what drives PMI forward.
We invite those who fired up to:
Take part in building Community building strategy for Parimatch in the Indian Market;
Closely work with customer team, refining processes based on market feedback, planning out campaigns and initiatives roll out;
Identify channels that give us the best publicity on social / online communities (all relevant social channels), cooperate with Social Media Manager;
Consistently look at brand mentions on discussion forums, media publications and contributing to them (Contributing to betting conversations, Reviews on Forums);
Manage user feedback and turning complaints into positive reviews professional forums and listings online and turning complaints into positive reviews (answers to all positive/negative comments on FB/Instagram/Twitter;
Resolve all customer issues related to payments or non-payments related with support from CS team;
Develop user base on Telegram & Whats App for business generation;
Manage content posting on special groups we create for this community;
Look out what competition is doing in social for comments management, calling up their customer service to understand level of details they go into – gaps, opportunities;
Analytics and Reporting: on ORM sentiments, KPIs for Community Building.
Essential professional experience:
5+ years of professional work experience;
Proven work experience as a community manager or similar role;
Knowledge of Telegram and WhatsApp Marketing;
Hands on experience with social media management on FB, Insta, Twitter and Sharechat – both organic posting and running Ads;
Experience planning and leading community initiatives;
Proficiency in GoogleDoc, Brandmentions, Brand24, youscan;
Excellent verbal communication & Writing skills.