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Customer Support Quality Team Lead for PMI

Customer Support Quality Team Lead for PMI

Support
Kyiv
Full time
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PMI is a service company, engaged in the development and implementation of the expansion strategy for Parimatch brand in the markets of Africa, Asia and Latin America. The company provides tech, marketing and communications services for partners in the betting and gambling industry. 
Innovations, new technologies and the desire to provide the best gaming experience for the customers is what drives PMI forward.

We invite those who fired up to:

  • Control work of local quality departments;
  • Manage agents’ cross monitorings to find the root of the problem;
  • Provide trainings;
  • Work with reports;
  • Make a detailed analysis of the emerging bursts, anomalies, problem areas and search for a solution;
  • Provide assistance in building operational processes.

Essential professional experience:

  • Proficiency in English at a level not lower than Intermediate;
  • Confident user of Excel, Google Sheets;
  • Basic skills in working with CRM systems.

Desirable skills and personal features:

  • Attentiveness to details and proactivity;
  • Ability to identify and study a problem;
  • Analytical skills.

We care of your:

Health

  • Medical insurance;
  • Sport compensation;
  • Sport club participation (football, tennis);
  • 100% paid sick leaves;
  • 20 working days of paid vacation.

Wealth

  • Competitive salary and сonstant encouragement for your efforts and contribution;
  • Annual salary review;
  • OKR-based bonus system;
  • Gifts for significant life events (marriage, childbirth).

Personal and professional growth

  • Individual annual training budget with an opportunity to visit paid conferences, training sessions, workshops, etc.
  • English classes.

Work-life balance

  • Flexible schedule;
  • Corporate events;
  • PM Clubs;
  • PM Foundation Activities.

Our benefits

Care

  • Medical Insurance
  • Lunch in office
  • Gym
  • PM Loyalty *optional
Care

Compensation

  • Annual Salary Review
  • Regular bonuses
  • Emergency financial aid
Compensation

Talent development

  • External training compensation
  • Learning events
  • Hackathons
  • Corporate university
Talent development

Work-life

  • WFH (Remote work), coworking spaces
  • Additional 2 days for family events
  • Maternity / Paternity leave
  • PM Sports Clubs
  • PM Foundation activities (volunteer program)
Work-life
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