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Customer Support Team Lead for PMI

Customer Support Team Lead for PMI

Support
Kyiv
Temporarily Remote
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PMI is a service company, engaged in the development and implementation of the expansion strategy for Parimatch brand in the markets of Africa, Asia, Europe, and Latin America. The company provides tech, marketing and communications services for partners in the betting and gambling industry.

Innovations, new technologies and the desire to provide the best gaming experience for the customers is what drives PMI forward.

We invite those who fired up to:

  • Monitor customer support performance;
  • Work on improving the customer support quality and increasing metrics;
  • Lead, motivate and coach team members to ensure productive work;
  • Analyse daily statistics and metrics;
  • Report directly to Head of Customer Support.

Essential professional experience:

  • 3+ years of experience supervising or managing an international and multinational customer support team;
  • Strong English verbal and communication skills;
  • Excellent leadership skills and ability to motivate the team to achieve better results;
  • Ability to work independently as well as in a team environment;
  • Strong problem-solving skills.

Desirable skills and personal features:

  • Attentiveness to details and proactivity;
  • Ability to identify and study a problem;
  • Analytical skills.

We care of your:

Health

  • 100% paid sick leaves;
  • Medical support & financial aid;
  • Benefits Cafeteria (gym/stomatology/psychological service & etc.).

Wealth

  • Competitive salary and сonstant encouragement for your efforts and contribution;
  • Annual salary review;
  • OKR-based bonus system;
  • Gifts for significant life events (marriage, childbirth).

Personal and professional growth

  • Individual annual training budget with an opportunity to visit paid conferences, training sessions, English lessons, workshops, etc.;
  • Personal development plan;
  • Feedback culture.

Work-life balance

  • 20 working days of paid vacation;
  • Flexible schedule;
  • Corporate events and team-building activities;
  • PM Clubs;
  • PM Foundation Activities.

Our benefits

Care

  • Benefit Cafeteria
  • Medical Insurance
  • Vacation (20 days)
  • Wellbeing activities
Care

Talent development

  • Personal professional training balance
  • English speaking club
Talent development

Work-life

  • WFH (Remote work), coworking spaces
  • Internal learning and fan events
  • Maternity/paternity leave
  • PM hobby Clubs
  • Volunteering policy: 16 working hours per year to volunteer
  • Additional 2 days for family events
Work-life

Compensation

  • Annual Salary Review
  • Regular bonuses
  • Emergency financial aid

 

*ask your recruiter about additional benefits in the current region

Compensation
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