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PMI is a service company, engaged in the development and implementation of the expansion strategy for Parimatch brand in the markets of Africa, Asia, Europe, and Latin America. The company provides tech, marketing and communications services for partners in the betting and gambling industry.

Innovations, new technologies and the desire to provide the best gaming experience for the customers is what drives PMI forward.

We invite those who fired up to:

  • Analyse and report on VIP activity;
  • Managing a team of VIP managers;
  • Take responsibility for VIP gifts and events;
  • Assist with the acquisition of new VIPs;
  • Analyse, pro-actively anticipate VIP needs and identify new opportunities;
  • Create an enhanced, proactive service for VIP members and as a result create and encourage loyalty and increase customer satisfaction levels;
  • Deal with escalated issues/queries for VIPs, source solutions to ensure effective resolution and proactively offer advice;
  • Cultivate a strong relationship with VIP players, developing them through regular one to one (correspondence by email, telephone, live chat, post and face to face is necessary);
  • Provide accurate weekly and monthly reporting;
  • Keep up to date with any significant industry changes that may affect the VIP accounts;
  • Manage the VIP P&L;
  • Manage a remote team of VIP managers.


Essential professional experience:

  • 2+ years of experience in the online gaming industry as VIP manager or equivalent;
  • 2+ years of experience as VIP manager or equivalent;
  • Advanced English is a must.


Desirable skills and personal features:

  • Confident individual with excellent interpersonal skills;
  • Ability to build  long-lasting relationship;
  • Excellent negotiation skills, coupled with keen commercial awareness;
  • Team player;
  • The ability to empathise while understanding different behaviour preferences is a must;
  • High level of integrity and agility;
  • Professional approach to work and a real passion to be the very best, taking pride in the products our clients create and deliver.


We care of your:

Health

  • 100% paid sick leaves;
  • Medical support & financial aid;
  • Benefits Cafeteria (gym/stomatology/psychological service & etc.).


Wealth

  • Competitive salary and сonstant encouragement for your efforts and contribution;
  • Annual salary review;
  • OKR-based bonus system;
  • Gifts for significant life events (marriage, childbirth).


Personal and professional growth

  • Individual annual training budget with an opportunity to visit paid conferences, training sessions, English lessons, workshops, etc.;
  • Personal development plan;
  • Feedback culture.


Work-life balance

  • 20 working days of paid vacation;
  • Flexible schedule;
  • Corporate events and team-building activities;
  • PM Clubs;
  • PM Foundation Activities.

Our benefits

Care

  • Benefit Cafeteria
  • Medical Insurance
  • Vacation (21 days)
  • Wellbeing activities
Care

Talent development

  • Personal professional training balance
  • English speaking club
Talent development

Work-life

  • WFH (Remote work), coworking spaces
  • Internal learning and fan events
  • Maternity/paternity leave
  • PM hobby Clubs
  • Volunteering policy: 16 working hours per year to volunteer
  • Additional 2 days for family events
Work-life

Compensation

  • Annual Salary Review
  • Regular bonuses
  • Emergency financial aid

 

*ask your recruiter about additional benefits in the current region

Compensation
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