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IT Help Desk Team Lead

IT Ops
Kyiv city
Full time
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We invite those who fired up to:

— Provide management and direction of IT help desk team in a hyper-growth environment;
— Prioritization and estimation of issues;
— Automatisation of recurrent manual operation;
— Build processes to deliver the highest quality and long term result;
— Track and control of solving issues;
— Continuous improvement of customer’s support level;
— Become a point of expertise of all services which we support;
— Create a positive and challenging atmosphere in the team;
— Collaborate with linked departments.

Essential professional experience:

— Minimum 1-2 years of experience as Support Team Lead (preferable in IT company);
— Experience in managing team which support 1000+ users;
—Strong technical knowledge in next domains: Windows AD services, client Windows OS, macOS, network, basic security practices, and experience with implementing and administration corporate IT tools;
— Basic ITIL and Agile methodology;
— Be able to work under pressure, multitasking;
— Experience with VIP customers support;
— Experience with remote customers support;
— Great leadership, organizational and time-management skills;
— Proper written and oral skills(Ukrainian, Russian, English).

We care of your:

Health

— Medical insurance/Sport compensation;
— Sport club participation (football, running, basketball or swimming clubs);
— Tasty and healthy free breakfasts;
— 100% paid sick leaves;
— 20 working days of paid vacation.

Wealth

— Competitive salary and сonstant encouragement for your efforts and contribution;
— Bonuses according to company’s policy;
— Welfare (financial support in critical situations).
— Gifts for significant life events (marriage, childbirth).

Personal and professional growth

— Individual annual training budget with an opportunity to visit paid conferences, training sessions, workshops, etc.;
— Free corporate library;
— Opportunity to visit our non-stop internal meetups: open talks, IT Pump, etc. as a participant or a speaker and exchange knowledge;
— A world-class team of T-shaped skilled professionals that share knowledge and support each other.

Leisure time

— Corporate parties and events (Pub Quiz, Carquest, bowling championships, etc.);
— PM Foundation activities (social responsibility events);
— Weekly events aimed at culture, arts, soft skills development.

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