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Middle CRM Manager

Middle CRM Manager

PM Expanse
Kyiv
Full time
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We are a highly successful company with great ambitions. We operate in a very competitive market so every day we are looking for opportunities to be better. To be faster. Even faster. Never stand aside and never afraid to try. Having a lot of ideas we are very open to fresh ones. Equally important, we have the resources to bring these into motion.

We invite those who fired up to:

— Create a single ecosystem for clients of the company’s projects;
— Work with the WL Solution;
— Inform the customer base: SMS, Viber, Push, other channels;
— Cross-sell of clients for PM projects;
— Create personal offers to attract customers to the ecosystem;
— Сonnect and organize the interaction of new network partners;
— Database segmentation: new customers, regular customers, VIP;
— Work with individual bonuses;
— Create the ability to develop other CRM managers inside the division.

Essential professional experience:

— 1+ years of experience in CRM or retention marketing experience;
— 1+ years of experience with CRM systems;
— Understanding of key CRM metrics: TG/CG, ARPU, CLM, ROI, Customer Journey, Channels performance;
— Experience with cross-channel marketing;
— Upper-Intermediate English level;
— Good interpersonal skills with the ability to influence other teams;
— Strong business sense and a real passion for using data to make decisions;
— Understand general relationships of the product with other components of the system;
— Analytical skills, ability to structure information.

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