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Senior Retention Specialist

Senior Retention Specialist

PM UA
Kyiv
Full time
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We are a highly successful Company with great ambitions. We operate on a very competitive market so every day we are looking for opportunities to be better. To be faster. Even faster. Never stand aside and never afraid to try. Having a lot of ideas we are very open to fresh ones. Equally important, we have resources to bring these into motion.

Your challenges:

— Participating in creating and executing of Retention CRM Strategy for our sports products, covering different players segments and measuring relevant KPI’s;
— Leading other CRM team members in implantation of the CRM plan, as well as automated marketing campaigns to target the new and active player lifecycles;
— Become an expert in using our main CRM Tool (Salesforce);
— Ensure all communications meet quality standards and adhere to both internal, Legislation and Brand Guidelines;
— Focus on player profitability and implementation of this metric across all bonus related decision-making.

Essential professional experience:

— 3+ years in the retention field;
— At least 1-year Team Lead experience (2+ subsidiaries);
— Ability to build credibility, trust, and rapport with stakeholders at all levels;
— English level – intermediate;
— Hands-on experience and approach is a must.

Desirable skills and personal features:

— Understanding of the main business and retention KPI;
— Effective communication skills;
— Experience with Salesforce, and betting industry.

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