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Talent Partner for Customer Support Team

Talent Partner for Customer Support Team

HR
Ukraine
Hybrid Remote
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Parimatch Tech evolves to Great Tech.

GR8 Tech is a global product company that provides innovative, scalable platforms and business solutions for the iGaming industry.

We have а great experience: GR8 Tech platform successfully handles millions of active players and offers best practices to develop and grow in the gambling industry. We are here to provide great gaming tech to satisfy even greater ambition!

We develop complete tech coverage for gambling businesses worldwide, including iGaming platform solutions, consulting, integration, and long-lasting operation services.

We are driven by our ambition to make a great product with great people! Together we move the world of iGaming forward — join!

We invite those who fired up to:

  • Supporting the HR Business Partner in the delivery of professional HR services and HR projects that adds value and delivers effective business-focused solutions;
  • Implementing Company HR policies and procedures into teams and providing full support to managers and employees on all HR issues;
  • Consulting and coaching to managers on people-related issues;
  • Working closely with management and employees to improve work relationships, build culture, increase productivity and providing retention support;
  • Implementing and supporting a full cycle of talent management processes (onboarding, probation period control, performance review, assessment and development, retention, exit-interviews, offboarding, etc.);
  • Providing succession planning;
  • Keeping the relevant HR databases with employee’s records;
  • Identifying new HR-practices that could be introduced or suggesting modifications to existing practices that could reduce retention risks and increase employees’ engagement.

 

Essential professional experience:

  • 2+ years of experience as HRM/People Partner/HR specialist, preferably for Customer Support teams;
  • Experience and mature approach in providing HR support ad HR consulting for the teams with a headcount of 300;
  • Experience in building and implementing HR processes and development of HR tools;
  • Understanding of main HR metrics and big love for HR analytics and HR dashboards;
  • Experience in an international environment will be a plus;
  • Experience in building and implementing a «remote first» culture and processes will be a plus;
  • Upper-intermediate level of English will be a plus.

 

Desirable skills and personal features:

  • Excellent time management, organizational, negotiation, and analytical skills;
  • No “babysitting” attitude and mindset;
  • Strong problem-solving and decision-making skills;
  • Ability to work in an agile, flexible way being capable to deliver business-focused solutions;
  • Ability to communicate effectively with all levels of staff, high level of teamwork, and networking.

Our benefits

Care

  • Benefit Cafeteria
  • Medical Insurance
  • Vacation (20 days)
  • Wellbeing activities
Care

Talent development

  • Personal professional training balance
  • English speaking club
Talent development

Work-life

  • WFH (Remote work), coworking spaces
  • Internal learning and fan events
  • Maternity/paternity leave
  • PM hobby Clubs
  • Volunteering policy: 16 working hours per year to volunteer
  • Additional 2 days for family events
Work-life

Compensation

  • Annual Salary Review
  • Regular bonuses
  • Emergency financial aid

 

*ask your recruiter about additional benefits in the current region

Compensation
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