Parimatch Tech is an international product company that develops and provides tech and marketing solutions for the Gaming & Entertainment industry. Headquartered in Cyprus and operating globally, the company has R&D centers located in four countries, the largest of which is in Ukraine.
Hi-tech solutions and innovative approaches are what drive Parimatch Tech forward in the gaming market and remain its basis for success and development.
Shift 1/1, 2/2 or 3/3 for 12 hours from 8:00 a.m. to 8:00 p.m. or from 10:00 a.m. to 10:00 p.m. (time can be edited);
Mandatory training at the beginning of work – 2 weeks on the schedule of 5/2 from 10:00 to 19:00.
We invite those who fired up to:
- Communicating with VIP clients through various channels: Viber, Telegram, WhatsApp, incoming/outgoing calls, online chats and e-mail;
- Analyzing of customer complaints and suggestions, monitoring of their actions, searching for opportunities to improve customer experience;
- Analyzing customer profiles and creating an activation plan for each individual customer;
- Making a daily analysis of the client’s activity and reactivation;
- Working with wins/losses of VIP and pre-VIP clients;
- Working on increasing the number of deposits/turnover of VIP clients;
- Dealing with failed deposits/withdrawals;
- Working on group and individual indicators.
Essential professional experience:
- Has work experience in the field of sales/interaction with clients from 1 year;
- Fluent in English Upper-Intermediate (B2), Ukrainian and Russian languages;
- Able to handle a large number of tasks;
- Knows the process of successful interaction with the client;
- Able to patiently and actively listen to the client;
- Proficient in PC (Word, Excel and other programs).
Desirable skills and personal features:
- Sociability and independence;
- Attention to detail, organization and multi-tasking.