We are a highly successful Company with great ambitions. We operate on a very competitive market so every day we are looking for opportunities to be better. To be faster. Even faster. Never stand aside and never afraid to try. Having a lot of ideas we are very open to fresh ones. Equally important, we have resources to bring these into motion.
We invite those who fired up to:
— Overseeing and studying player activity and behavior to recognize drops and spikes, proactively acting on opportunities to enhance the player’s experience and the value to the customer;
— Targeting and creating relationships with high-value players and those with potential;
— Creating retention calling campaigns, SMS and email campaigns;
— Executing targeted campaigns aiming to further enhance the lifetime value of loyalty players;
— Drawing up and implementing customer journeys across Casino specific products for all loyalty players across multiple brands and countries;
— Examining and improving campaigns, reporting on the performance of each campaign, and recommending next steps for all loyalty players across multi-brand and countries;
— Handling customers’ day to day queries, expectations, and game experience including out of hours when necessary, in order to provide loyal players with personal and excellent service;
— Liaising with The Loyalty Lead and the Data team.
Essential professional experience:
— 1 year of experience working with high-value players as a minimum;
— Excellent communicator with strong negotiation skills;
— Highly organized and good at planning;
— Natural leader who commands respect;
— Good judgment and possesses good decision-making skills;
— English – Upper-Intermediate.